Terms & Conditions

UK Immigration Pathways Ltd

Company Number: 16694783

Registered Office: 103 Dudley Road, Kenilworth, CV8 1GR, United Kingdom

Trading Address: Office 1, Izabella House, 24–26 Regents Place, Birmingham, B1 3NJ, United Kingdom

IAA Registration Number: F202200095

Last updated: October 2025

1. Introduction

Welcome to UK Immigration Pathways Ltd (“we”, “us”, or “our”). These Terms and Conditions (“Terms”) govern your use of our website and our immigration advice and application support services. By using our services or accessing our website, you agree to comply with and be bound by these Terms.

If you do not agree to these Terms, please do not use our website or services.

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2. About Us

UK Immigration Pathways Ltd is registered in England and Wales and regulated by the Immigration Advise Authority (IAA) to provide immigration advice and services in the UK. Our advisors are authorised to provide immigration assistance within the scope permitted by our IAA registration level.

3. Our Services

We provide professional immigration advice and application support for UK visa and immigration matters, including (but not limited to):

• Spouse and partner visas

• Skilled Worker and Sponsor Licence applications

• Settlement (ILR) and British citizenship

• Student and Visitor visas

• Family, dependent, and other immigration routes

We offer a fixed-fee service wherever possible, with fees confirmed in writing before any work commences. All services are delivered in accordance with IAA regulations, confidentiality standards, and the UK Data Protection Act 2018.

4. Client Responsibilities

When you instruct us, you agree to:

• Provide full, accurate, and honest information relevant to your case;

• Supply all requested documentation within agreed timeframes;

• Notify us promptly of any changes to your circumstances; and

• Cooperate reasonably throughout the application process.

Failure to provide accurate information or full cooperation may affect the outcome of your application. We will not be liable for any refusal or delay resulting from inaccurate or incomplete client information.

5. Fees and Payment

All fees will be agreed and confirmed in writing before work commences. Our fees cover our professional services only and do not include Home Office fees, NHS surcharges, or third-party charges (e.g., interpreters, couriers, translators).

Payment is required in accordance with any invoice terms provided.

Unless otherwise agreed, work will not commence until payment (or a deposit) has been received in cleared funds.

6. Cancellation and Refund Policy

You have the right to cancel within 14 days of signing these Terms and Conditions.

Any refund within the 14-day period will reflect a deduction for work already completed.

After the 14-day period, fees are non-refundable.

A 30% cancellation fee applies upon instruction, 60% once a consultation and client care letter are issued, 80% upon document review, and 100% once drafting of the application has begun. Refunds are not available after submission of an application to the Home Office.

7. Scope of Advice

All advice provided by UK Immigration Pathways is based on UK immigration laws and policy in effect at the time of service. We are not responsible for any changes to law, policy, or practice after advice has been given. We do not provide legal representation in court, employment law advice, or tax/financial advice unless expressly stated in writing.

8. Limitation of Liability

We will act with reasonable skill and care in providing our services. However, we shall not be liable for:

• Any losses arising from inaccurate information provided by you;

• Home Office processing delays or refusals beyond our control;

• Consequential or indirect losses (e.g., loss of income, opportunity, or travel costs).

• Our total liability in any matter shall not exceed the total amount of fees paid by you for the service in question.

Nothing in these Terms limits or excludes liability for death, personal injury, or fraud.

9. Confidentiality and Data Protection

We treat all client information as confidential and comply fully with the Data Protection Act 2018 and UK GDPR. Your data will only be shared with third parties (such as the Home Office or relevant partners) where necessary for your application or with your explicit consent.

For full details on how we manage your personal information, please see our Privacy Policy.

10. Communication

All communication between you and us may be conducted via email, telephone, video call, or in person.

We will use reasonable efforts to respond promptly to all client correspondence, but please note that complex cases or high volumes may occasionally lead to response delays.

11. Termination of Services

You may terminate our services at any time by giving notice in writing.

We reserve the right to terminate the agreement where:

• You fail to pay agreed fees;

• You provide false or misleading information;

• You act abusively or unreasonably; or

• Continuing representation would breach IAA regulations or professional conduct standards.

Upon termination, any fees due will remain payable according to the refund policy outlined above.

12. Complaints Procedure

We take all complaints seriously. If you are dissatisfied with our service, please contact us in writing at info@ukimmigrationpathways.co.uk.

We will acknowledge receipt within 5 working days and aim to respond fully within 20 working days.

If you remain dissatisfied, you may escalate your complaint to the Immigration Advice Authority via

www.gov.uk/government/organisations/immigration-advice-authority.
 

13. Intellectual Property

All website content, text, graphics, and materials are the property of UK Immigration Pathways Ltd. You may not reproduce, copy, or redistribute any part of this website without prior written consent.

14. Governing Law

These Terms are governed by the laws of England and Wales, and any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Contact Us

For any queries about these Terms or our services, please contact:

Oliver Parker

Managing Director

UK Immigration Pathways

Telephone: 07760 669376

Email: info@ukimmigrationpathways.co.uk